Client:
Leading global e-commerce platform offering a wide portfolio of grocery and staple products under its own retail brand.
Challenge:
The client needed a standardized, scalable sensory evaluation process to ensure consistent product quality across categories like spices, grains, tea, pulses, and snacks—delivered to customers worldwide.
Our Approach:
- Developed a custom sensory testing framework covering 30+ food categories.
- Trained expert sensory panels to evaluate taste, texture, aroma, and overall quality.
- Enabled rapid 72-hour turnaround for sensory testing reports.
- Tested 1,000+ samples across 10 key product segments including:
- Spices & Herbs, Tea & Coffee, Wheat & Flatbreads
- Pulses, Dry Fruits & Nuts, Rice Varieties
- Snacks, Millet Products, and more.
Results Delivered:
- Improved product consistency across diverse SKUs
- Faster issue detection, reducing quality risks
- Boost in customer satisfaction and positive reviews
- A robust quality monitoring system embedded into the client’s supply chain
“A faster, science-backed way to deliver freshness and flavour at scale.”
